We hope that you are pleased with your purchase from PC Wizard.co.uk. All of our software is available to download for a free trial prior to purchase (although some features may be restricted until the software is licensed/registered). On occasion however we recognise that you may request a refund after purchasing our software for various reasons. You could not download and activate the software you purchased: If the software could not be downloaded or installed, you have 7 days to inform us of the fault. If we cannot help you to correctly install the software then we will issue a full refund to you via your original payment method.

If you have changed your mind:

If you have simply changed your mind about your order and you wish to return your software, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The software must not have been registered nor fully enabled. Once you've informed us of your decision requesting a refund, we will need to confirm that the software is not registered on your computer (possibly by requesting you to run an 'un-register' program on your computer). We will then issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.

UE Statutory Rights - Internet Purchases

PC Wizard adheres to The Consumer Protection (Distance Selling) Regulations 2000 regarding the protection of consumers in respect of distance contracts. Through this regulation, customers in the European Union have the statutory right to withdraw from the purchase of an item from the pcwizarduk.net web site within seven working days (cooling-off period) of receiving a product from PC Wizard. We cannot accept cancellations of orders for the purchase of software products that have had licence keys issued for them.

For more information on these regulations, please see http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm.